IAM Service Management

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A unique IAM service name can be configured for the Live Platform server instance in the IAM Settings in the Live Cloud Configuration screen.

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For IAM Managed Services (Meeting Insights and Interaction Insights) all Live Platform entities including Service Providers, Channels and Customers must be configured with a separate IAM account:

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For entities created from version 8.4.2000 and later, an IAM account is created automatically.

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For entities created prior to version 8.4.2000, an IAM account must be added manually as shown below.